Store discovery
Directories, store details and search.
Customer Engagement · BUSINESS SOLUTIONS
Shopping Mall & Retail Experiences
Connect store discovery, promotions, events and navigation in a digital shopping experience.
THE BUSINESS REQUIREMENT
A clearer way to manage the work.
A mall app needs to help visitors find useful information and move between services. We plan the experience around shopper journeys and the teams maintaining its content.
Who this can help
- Shopping mall operators
- Retail destinations and multi-tenant properties
An example in practice
A shopping destination could connect its directory, vouchers and partner navigation experience in a customer app. Parking-location recording can help visitors return to where they parked.
POSSIBLE BUILDING BLOCKS
Modules shaped around your process.
These capabilities can form part of an agreed solution. The final modules, rules and connections depend on your requirements.
Promotions and vouchers
Campaign information and digital redemption journeys.
Events and engagement
Event discovery and registration features.
Navigation connections
Wayfinding and recorded parking-location journeys through suitable integrations.
THE EXPERIENCE, CONNECTED
How the journey comes together.
- 01
Discover
Find a store, promotion or event.
- 02
Navigate
Follow the supported in-mall navigation journey.
- 03
Participate
Access the relevant offer or event experience.
Illustrative workflow. Roles, validation rules and exceptions are defined during requirements planning.
CONNECTED DELIVERY
Fit the solution into your operations.
We review your existing tools, available interfaces and data ownership before proposing connections. Integration scope includes the normal journey and what happens when information is incomplete or an external service is unavailable.
- Navigation partner services
- Ecommerce webviews
- Voucher systems
- Event registration
Delivery can be staged around a useful first release, with testing, handover and ongoing support planned alongside implementation.
RELEVANT PROJECT EXPERIENCE
See related work.
These projects illustrate relevant delivery experience. Their case studies describe the confirmed scope for each engagement.
Mobile App Development & UI/UX
1 Utama Shopping App
A complete app redevelopment, enhancements across multiple versions from 2015, and UI/UX design for the 2022 SuperApp evolution.
Read Case Study ↗
Mobile Application
KL East Mall Mobile Application
KL East Mall’s mobile application combined a store directory and promotions with QR-based gift or voucher redemption. The project also included event registration and reservation features.
Read Case Study ↗THE EXPERTISE BEHIND THE SOLUTION
Services that bring it together.
PLANNING YOUR SOLUTION
Useful questions before we begin.
Can navigation connect to a specialist provider?
Yes. We assess the navigation provider interfaces, mapping requirements and SDK or web integration options.
Is parking-location assistance the same as parking payment?
Recording and navigating to a parked vehicle is a distinct journey. Payment or access-control connections require a separately defined integration.
RELATED REQUIREMENTS
Explore connected solutions.
Loyalty, Membership & Rewards
Build membership experiences that connect digital identification, points, vouchers and reward redemption.
B2C Ecommerce & Customer Ordering
Connect product browsing, checkout and order management across your customer-facing channels.
Food & Beverage Ordering
Create an ordering journey for menus, customisation, outlet selection and collection.
LET’S DEFINE THE FIRST STAGE
Turn your requirements
into a practical plan.
Start with the workflow you want to improve.