Keep your technology working beyond launch.

Structured maintenance and support for everyday operations.

Built around your requirements.

Our support engagements provide a defined way to report issues, request changes and maintain your business applications and websites over time.

Application Maintenance Services (AMS)
Website technical and content maintenance
Troubleshooting and agreed system updates
Office IT and network support, subject to agreed scope

Clear responsibilities when help is needed.

We establish the supported applications and environments, the support channel and the information needed to investigate an issue. Existing clients can raise requests through the client support portal.

What your scope can include

Support agreements define service hours, priorities, response targets and included maintenance. Enhancements, third-party changes and work outside the agreement are assessed and quoted separately where needed.

We begin by understanding your current setup, priorities and constraints. The proposed scope, deliverables, responsibilities and fees are defined for your engagement.

BEFORE WE BEGIN

A clear way forward.

How does an engagement start?

We discuss your goals and current environment, clarify the requirements and propose an appropriate scope. A discovery or assessment stage may be recommended before detailed implementation.

Can you work with our existing systems?

We review the current applications, documentation and access available, then identify suitable integration or improvement options. Compatibility and third-party dependencies are assessed before commitments are made.

Is ongoing support available?

Support and maintenance can be scoped separately. Coverage, service hours, response targets and included work are defined in the relevant agreement.